NATHAN WHORTON 3502 Olympic Highway, Aberdeen, WA 98520 ph 360.532.6589 whorton@techline.com nathan@safeharbor.com
Training and Experience
In June 2000, I completed network technician coursework at Grays Harbor Community College. Shortly after, I passed the MSCE and MCP+I certifications. I had previously obtained the Microsoft MCP certification. Nathan's MCSE Transcript.  I have experience using Adobe Photoshop and some website creating, here is a link to a website devoted to my personal interests   http://www.dudesrock.com/ where I have created pages about my friends and myself. In my current and prior profession, I have provided customer service on a daily basis; I have helped solve customers issues and provided service after the sale. I effectively dealt with customers with various cultural backgrounds and/or who spoke languages other than English. Additionally, as the owner/manager of an automotive business, I made all significant operational and strategic decisions for the company. Also, I have earned an A.S. in Business Administration from GHC in 1985.

Current Job Description
I am employed by the SafeHarbor Technology Corporation in Satsop WA. I work in the Network Security Business Unit, providing first level technical support via phone, web and email for WatchGuard, a manufacturer of firewalls for network and personal use. Job responsibilities include the knowledge and customer support of WatchGuard's Firebox and SOHO products. This covers support of the initial set up and configuration of the firewall, resetting the unit back to default, TCP/IP and network configurations, solving Virtual Private Network issues (authentication and encryption) and the use of the products various features. Recently, I have been involved in the company's role in supporting Washington Mutual, at their Bothell, WA contact support center.

Previous Job Description #1
Sideline Auto Parts Inc. 1996-July 1998 Owner/Manager - Responsible for all aspects of this wholesale/retail new and used auto and truck parts business. Significant responsibilities included purchasing, inventory control, accounting, arranging deliveries and customer service.

This is a brief overview of the automotive parts industry as I see it. In the days of yore, most people drove a GM, Ford or Dodge car or truck (you can throw in Toyota, Datsun and VW too) - thus there were fewer types of products to supply parts for, these companys made the same basic vehicle for many years, people often worked on their own vehicles - they could change a starter, alternator or a radiator themselves. The wrecked vehicles were inexpensive to purchase, in many situations taxes were less costly and wages were lower. I believe that vehicles are built much better today and they have better warranties. The business used to thrive on finding parts for customers and providing service, today the Internet has allowed those wholesale and retail customers to search for their own parts, less need for our service. When I stopped working at the established business, I continued working until 12/31/98 by myself, without compentation to pay off the debt that had accumulated.

Previous Job Description #2
Sideline Auto Wrecking Inc. 1983-1995 Sales of wholesale and retail new/used auto and truck parts, customer service, some accounting duties, purchasing and merchandise deliveries.

Career Objectives
A network support or related position within a progressive team environment that will allow me to apply the education, knowledge and credentials obtained during my career. I am interested in the business/management aspect of technology and the deployment of various Internet functions.

More about Nathan
High school, Aberdeen H.S. 1981-1983 - perfect attendance and a 3.51 GPA
Hiked and climbed 550 of the 900+ miles in the Olympic National Park/Forest
Traveled/hiked in the 11 western states, B.C., Alberta and Peru (Machu Picchu)
I collect old jukeboxes, 1962 Seattle World's Fair items and own a 1964 Corvette and 1957 Chevrolet.
Written/co-written over 1000 songs - in bands and as a solo artist
Produced/co-produced several recordings, in my own studio and in professional studios
I have one daughter, Zoe, age five